No. KonsolenFuzzi focuses on consoles selected, refurbished and offered for sale by us. We currently do not offer a general repair service for customer consoles sent in to us.

The Classic Edition is carefully cleaned, maintained and tested while keeping its appearance as close to the original as possible. The work actually carried out on each console is listed in the respective sales offer.

The Custom Edition includes the refurbishment of the Classic Edition plus individual case design and, depending on the model and version, mechanical case modifications.

As part of the refurbishment, accessible thermal paste and thermal pads may be replaced. Delidding the CELL or RSX is not part of our sales offers.

We describe the work actually carried out in the respective sales offer and document the console using its model/CECH number and serial number.

Please contact us first with your invoice or KF reference number and as precise a description of the problem as possible. Do not send the console back without prior confirmation. Your statutory warranty rights remain unaffected.

In addition to your statutory rights for defective goods, KonsolenFuzzi provides a voluntary 3-month guarantee covering work we have carried out as part of legally permitted refurbishment and customization, as well as components we have renewed or replaced, such as the hard drive, disc drive, fan or CMOS battery. Advanced electronic fault diagnosis and work that KonsolenFuzzi is not authorized to carry out under applicable trade regulations are not covered by this voluntary guarantee. Your statutory rights remain unaffected. You will receive the full guarantee terms on a durable medium no later than delivery.

Even after our voluntary 3-month guarantee expires, we remain available to help with your KonsolenFuzzi console. As the original purchaser, you can use our voluntary Loyalty Service for €80.00 plus shipping, provided the necessary work is legally permitted and technically feasible for KonsolenFuzzi. We will explain the next steps before performing any chargeable work. Third-party interventions, a damaged or removed KonsolenFuzzi seal, or damage caused by improper handling may exclude eligibility for the Loyalty Service. The Loyalty Service is not a guarantee and does not replace or limit your statutory rights for defective goods.

Your statutory rights for defective goods are separate from our voluntary guarantee and Loyalty Service. As a general rule, the statutory limitation period for defect claims is two years. For used goods, this period may be reduced to one year if the legal requirements are met. Such a reduction is effective only if you are specifically informed before making your contractual declaration and the reduction is expressly and separately agreed in the contract. The period applicable to your purchase therefore depends on the specific contract and sales documents. Our voluntary guarantee and Loyalty Service do not restrict your statutory rights.